Terms of Service

1. Acceptance of Terms

Welcome to CompliFly! By accessing or using our drone flight management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and CompliFly Inc. ("CompliFly", "we", "us", or "our").

2. Eligibility

To use CompliFly, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Hold valid pilot certifications as required by Transport Canada (for operational use)
• Provide accurate and complete registration information
• Not be prohibited from using the Service under Canadian law

3. Account Registration and Security

3.1 Account Creation

You must create an account to use CompliFly. You agree to provide accurate, current, and complete information during registration and to update your information as necessary.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach
• CompliFly is not liable for losses resulting from unauthorized use of your account

4. Subscription Plans and Billing

4.1 Subscription Tiers

CompliFly offers the following subscription plans:

Individual Plans (Personal workspace, single pilot):

• Hobby: Free, for recreational pilots - unlimited flights, up to 3 aircraft, 50 Raven AI credits on signup
• Individual Pro: $14.99/month or $149.99/year - Unlimited flights, unlimited aircraft, clients and projects, custom checklists, 450 Raven credits per month

Organization Plans (Multi-user teams with included seats):

• Organization Free: $0/month - Limited access, 5 jobs/month, 1GB storage
• Organization Starter: $59.99/month or $690/year - 5 pilot seats included, unlimited jobs, team management
• Organization Professional: $99.99/month or $990/year - 10 pilot seats + 5 contractor seats included, advanced analytics
• Organization Enterprise: $299.99/month or $1,990/year - 50 pilot seats + 20 contractor seats included, unlimited everything, dedicated support

Organization plan seats are included in the base price. If you exceed your plan's included seats, you will need to upgrade to a higher tier.

4.2 Free Trial

New accounts start on the free Hobby plan, which has no trial period. You may opt in to a 14-day free trial of the following plans:

• Individual Pro ($14.99/month)
• Organization Starter ($59.99/month)

You will not be charged unless you actively confirm your subscription after the trial period. If you do not subscribe, or if you cancel a paid plan, a personal account returns to the Hobby plan and an organization returns to Organization Free. Other plans (Organization Professional, Organization Enterprise) require immediate payment upon subscription.

4.3 Billing and Payment

• Subscriptions are billed monthly in advance
• Payment is processed securely through Stripe
• You authorize us to charge your payment method automatically each billing cycle
• Prices are in Canadian Dollars (CAD) unless otherwise stated
• All fees are non-refundable except as required by law or stated in our Refund Policy

4.4 Plan Changes

• Upgrades: Take effect immediately with prorated charges
• Downgrades: Take effect at the end of your current billing period
• Organization Plans: Seats are included in your plan tier. To add more users beyond your plan's limit, upgrade to a higher tier
• Annual Billing: Save up to 17% with annual billing on paid plans

4.5 Cancellation

You may cancel your subscription at any time. Cancellations take effect at the end of your current billing period. You will retain access to paid features until the end of the period you've paid for.

5. Acceptable Use

5.1 Permitted Use

You may use CompliFly only for lawful purposes and in accordance with these Terms.

5.2 Prohibited Activities

You agree NOT to:

• Violate any applicable laws, regulations, or Transport Canada requirements
• Use the Service for illegal drone operations
• Share your account credentials with unauthorized users
• Attempt to gain unauthorized access to the Service or other accounts
• Use the Service to harass, abuse, or harm others
• Upload malicious code, viruses, or harmful software
• Reverse engineer, decompile, or disassemble the Service
• Resell or redistribute the Service without authorization
• Remove or alter any copyright, trademark, or proprietary notices
• Interfere with or disrupt the Service or servers

6. Compliance and Regulatory Responsibility

IMPORTANT: CompliFly is a management tool. You are solely responsible for compliance with Transport Canada regulations and safe drone operations.

• Maintaining valid RPAS certificates and pilot licenses
• Obtaining required SFOCs and authorizations
• Conducting safe and legal drone operations
• Verifying weather conditions and airspace restrictions
• Ensuring aircraft maintenance and airworthiness
• Compliance with all applicable Canadian Aviation Regulations (CARs)

CompliFly provides tools to assist with compliance tracking but does not guarantee regulatory compliance. You are responsible for verifying all information and maintaining compliance.

7. Intellectual Property

7.1 CompliFly's Rights

The Service, including all software, designs, text, graphics, logos, and content, is owned by CompliFly and protected by Canadian and international intellectual property laws.

7.2 Your Data

You retain all rights to your flight data, client information, and content you upload to the Service. You grant CompliFly a license to use, store, and process your data solely to provide the Service.

8. Disclaimers and Limitation of Liability

8.1 Service Availability

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure access to the Service.

8.2 Weather Data Disclaimer

Weather data is provided for informational purposes only. Always verify weather conditions through official sources before flight operations. CompliFly is not liable for flight decisions based on weather data provided.

8.3 Limitation of Liability

To the maximum extent permitted by law, CompliFly shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Service, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Aircraft damage or loss
• Personal injury or property damage
• Regulatory fines or penalties
• Data loss or corruption

Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless CompliFly, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or regulations
• Your drone operations and flight activities
• Your infringement of any third-party rights

10. Termination

We reserve the right to suspend or terminate your account and access to the Service at any time for any reason, including violation of these Terms. Upon termination:

• Your access to the Service will cease immediately
• You will have 30 days to export your data
• Flight compliance records will be retained as required by law
• You will not be entitled to any refund of fees paid

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved through binding arbitration in Toronto, Ontario, or in the courts of Ontario if arbitration is not required.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Your continued use after changes become effective constitutes acceptance of the updated Terms.

13. Contact Information

For questions about these Terms, please contact us: