Refund Policy

1. Overview

At CompliFly, we strive to provide exceptional service and value. This Refund Policy outlines the circumstances under which refunds may be issued for subscription fees and other charges.

By subscribing to CompliFly, you acknowledge and agree to this Refund Policy.

2. Free Trial Period

New accounts start on the free Hobby plan, which has no trial period. You may opt in to a 14-day free trial of the following plans:

• Individual Pro ($14.99/month)
• Organization Starter ($59.99/month)

Trial Details:

• No credit card is required to start your trial
• You have full access to all plan features during the trial
• You will not be charged unless you actively confirm your subscription after the trial ends
• You can cancel anytime during the trial with no charges

Plans without trials: Hobby (already free), Organization Professional, and Organization Enterprise require immediate payment upon subscription.

3. Subscription Billing and Refunds

3.1 General Refund Policy

All subscription fees are non-refundable except as outlined in this policy or required by law.

When you subscribe to a paid plan, you agree to pay the subscription fee for the entire billing cycle (monthly). Subscriptions are billed in advance, and payments are final.

3.2 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Upon cancellation:

• Cancellation takes effect at the end of your current billing period
• You retain access to paid features until the end of the period you've paid for
• No refund will be issued for the remaining days of your current billing cycle
• You will not be charged again after the current period ends

3.3 Downgrades

If you downgrade from a paid plan (e.g., Organization to Individual Pro, or Individual Pro to Hobby):

• The downgrade takes effect at the end of your current billing period
• No refund will be issued for the difference in plan pricing
• This policy prevents data loss and ensures continuous service

4. Exceptions: When Refunds May Be Issued

While our general policy is no refunds, we may issue refunds in the following exceptional circumstances:

4.1 Billing Errors

If you were charged incorrectly due to a technical or billing error (e.g., double-charged, charged after cancellation), we will issue a full refund for the erroneous charge.

4.2 Service Unavailability

If CompliFly experiences prolonged service outages (more than 48 consecutive hours) that prevent you from using the Service, you may request a prorated refund for the affected period.

4.3 Unauthorized Charges

If your payment method was used without authorization, please contact us immediately. We will investigate and issue a refund if the charge is confirmed as unauthorized.

4.4 Extraordinary Circumstances

In rare cases of extraordinary circumstances (e.g., serious medical emergency, death of the account holder), we may consider refund requests on a case-by-case basis. Please contact our support team with documentation.

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us within 30 days of the charge:

We will review your request and respond within 5-7 business days. If approved, refunds will be processed to your original payment method within 10 business days.

6. Prorated Billing for Upgrades

When you upgrade to a higher-tier plan (e.g., Hobby to Individual Pro, or Individual Pro to Organization):

• You are charged a prorated amount for the remainder of the current billing cycle
• The upgrade takes effect immediately
• Your next full billing cycle will reflect the new plan's pricing

This is not a refund, but rather an adjustment to ensure fair pricing.

7. Organization Plan Seats

Organization plans include a specific number of pilot and contractor seats in the base price:

• Starter ($59.99/month): 5 pilot seats included
• Professional ($99.99/month): 10 pilot seats + 5 contractor seats included
• Enterprise ($299.99/month): 50 pilot seats + 20 contractor seats included

If you exceed the included seats for your plan, you will need to upgrade to a higher tier. No refunds are issued if you remove team members mid-cycle.

8. Chargebacks and Disputes

Please contact us before initiating a chargeback with your bank or credit card company.

If you dispute a charge directly with your payment provider without first contacting us:

• Your account may be suspended pending investigation
• We will provide evidence of legitimate charges to your payment provider
• If the chargeback is found to be invalid, we may pursue collection and legal action

We're happy to work with you to resolve any billing concerns directly.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any material changes via email or through a notice on the Service. Your continued use after changes become effective constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about refunds or billing, please contact us: